> Customer Service

> Quality Assurance

From the first minute we enter your property to the very end when we leave – Grimefighters documents everything.

This helps you to be informed every step of the way, and it helps us insure that only the highest quality standards are being met. Quality assurance is key to the job, especially in mold and microbial remediation circumstances.

Under certain circumstances we will bring a third party asset inventory specialist on the job, especially in the event that we have to remove all items from the home, this is for extra documentation of the condition before the project was started.

> Communications

When you call Grimefighters you will get a real person – not a voice mail where you have to go through countless menus to reach someone who can help you.

Communication is of the utmost importance to us. We realize that when it comes to your home, or business and possessions – you need to be kept informed. At all times you will know what we are doing and why we are doing it.

One of the new technologies Grimefighters is employing will allow the client to access their job files 24 hours a day, 7 days a week - from anywhere by connecting to the internet and entering their own unique username and password. The client will be able to view the progress of the job and e-mail the Project Manager if there are any questions.

Property Managers – We also keep property managers “in the loop” during the project, as well as the association, and even “home watching” services.

> Immediate Response

Grimefighters system provides 24 hour emergency service. We keep you informed every step of the way with customer and manager access to online documentation 24/7.

Our goal is to get you back to normal as quickly as possible – customer satisfaction is guaranteed!

> Team

The Production Manager supervises the physical aspects of a job. Duties include overseeing technicians, facilitating the project, making modifications or changes to the project, and making sure the job is finished.

The production manager can lead the client through different options such as everything from new tile to a new paint color. Suffering a loss is stressful enough; our production managers will work with the client to make sure they are back to normal as soon as possible

> Our Project Managers

The project manager handles the initial estimate for all damages related to the loss, and sets the framework to ensure that the technicians can do their work. This means working with the client, and their insurance company to resolve the situation as quickly as possible. Our project managers possess a combination of skills including the ability to document the initial condition of the job, supply the correct information to the insurance company, help the production managers with any information they may need, and provide estimates for microbial remediation.

The project manager is the one who is responsible for making decisions in such a way that risk is controlled and uncertainty minimized.

> Drug Free Workplace

Grimefighters is committed to providing a safe work environment and to fostering the well being and health of our employees. We are a drug free workplace. In addition, all employees go through extensive background checks before they are hired.